Return Policy

Joun’s Wholesale Inc. | jounswholesale.com
Last updated: November 2, 2026

We want you to be happy with your order. This policy explains how to return or exchange items purchased from jounswholesale.com.

1. Return Window

You may request a return within 30 days of the delivery date. Requests made after that will not be accepted.

2. Eligible Items

To qualify for a return, items must be:

  • Unused, unopened, and in their original packaging
  • In the same condition as when you received them
  • Accompanied by your order number

3. Items That Cannot Be Returned

  • Perishable goods, such as food and consumables
  • Opened, used, or damaged items (unless damaged on delivery)
  • Custom, special-order, or clearance items marked “final sale”
  • Hazardous materials or items restricted from transport
  • Gift cards

Final-sale items are marked on the product page before purchase.

4. How to Start a Return

  1. Email sales@jounswholesale.com with your order number, the items you want to return, the reason, and photos if the item is damaged or incorrect.
  2. We will reply within 1-2 business days with approval and return instructions.
  3. Do not send items back before receiving approval. Unapproved returns may not be accepted.

5. Returning Your Items

Because we deliver with our own trucks, we offer:

  • Pickup by our trucks: We schedule a pickup at your delivery address on a date that works for you. Pickup is free for damaged, defective, or incorrect items. For all other returns, a flat return pickup fee of $170 applies.
  • Ship it back yourself: If pickup is not available for your location, we will give you a return address. Return shipping is paid by the customer unless the item was damaged, defective, or incorrect.

We recommend using a trackable shipping method and keeping your receipt. We are not responsible for items lost in return transit when you arrange the shipping.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos. We will replace the item or issue a full refund, and we will cover the return pickup or shipping cost.

7. Refunds

  • Once we receive and inspect your return, we will email you to confirm the result.
  • Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take additional time to post it.
  • Original shipping was free, so there is no shipping charge to refund.
  • We do not charge a restocking fee.

8. Exchanges

To exchange an item, email sales@jounswholesale.com with your order number and the item you would like instead. We will confirm availability and arrange the exchange. If the replacement costs a different amount, we will refund or invoice the difference.

9. Cancellations

Orders can be cancelled by emailing us before they ship, within 48 hours of ordering. Once an order has been scheduled for delivery or shipped, it is handled as a return.

10. Contact Us

Joun’s Wholesale Inc.
Email: sales@jounswholesale.com

We respond to all emails within 1-2 business days.